Refund & Return Policy

We at dsc-cricket.com.au understand your needs and would like to serve you in the best possible manner. We understand that there could be situations where you might want to return your product purchased from the portal and we would be happy to facilitate the same as explained below:

1. We only accept returns or exchanges within 10 days of receipt of products by the customers.
2. All products returned must be in original condition, unused and with original tags and packaging intact.
3. All returns must be registered with us first by contacting us via email at [email protected]. This is to ensure the returns process is as speedy and simple as possible.  Please provide us with the following information -
1. Your Order number
2. Which item you want to return
3. Reason of return
4. We must receive it no later than 15 days after you have taken delivery.
5. Items returned will be thoroughly inspected by our technical team before we can proceed further with either refund or exchange.
6. Orders placed separately cannot be returned as one. Combining orders will slow down the resolution / refund process.
7. Please do not return any damaged goods unless first agreed by a member of our customer service team.  It may result in a slower resolution time, or no refunds being given.  Once the item is approved for return, please pack and send it securely to the below address. We recommend using a reputed courier service when sending items back to us at the following address:

DSC Australia

c/o Dom Ventas PTY LTD,
41 Skotsch Road,
Treeby, WA, 6164

1300 707 025

[email protected]

Items returned to any other address will not be refunded or credited.

FAQ's

1. If I changed my mind or did not like the product, what to do?

You may simply choose to return the product if it’s unused and is in saleable condition with its original packaging and tags intact. You can ask for a replacement against this product.

2. Who will bear the shipping charges for goods returned?

Postage cost for return and exchanges will be the responsibility of the sender.

However, if the goods are returned because of any product damage/ manufacturing defect or any mistake on our part you may either request a full refund or ask for a new product in exchange. In either case, the shipping charges for returns shall be refunded to you in the form of a coupon code. The process of replacement may take 14-21 days since it involves multiple shipments.

3. What to do if the product received is not what I ordered or is a damaged product?

We are sorry for the inconvenience caused. We will arrange for a replacement or refund. Please send us an email at [email protected] with images of the damaged product.

If you receive a damaged or defective item, or items not ordered by you, please contact our Customer Service within 24 hours of delivery and provide details of the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Customer Service will make every reasonable effort to assist you with your return. If you do not contact Customer Service within the stipulated time, you are responsible for all return shipping charges.

Please note that the product should be returned in its original condition along with the price tag/sticker/seal wrap intact on the product with no visible marks of usage or wear and tear. We strongly recommend that you use a good delivery service for returns and retain the proof of sending as we will not accept responsibility if the parcel is lost or damaged in transit.

4. How I will get a refund for cancelled / returned orders?

You will receive the approved refund in the same manner in which you made the original payment i.e. Credit card/ debit card / net banking etc. Please allow us at least 10 days from the receipt of the returns for further processing.

What to do if my parcel arrived damaged

1. Please don’t accept the delivery of any shipments where the outer packaging is damaged or tampered with in any manner. For any reason, after taking the delivery, if you realize and recognize that the product is damaged in any manner, you must report this to our customer service within 24 hours of delivery of the shipment. These returns will not be accepted if there is a visible mark and/or identification of the use of the product.
2. If your parcel is damaged upon delivery, please take photographic evidence and send it straight to our customer service team.
3. All claims for parcels arriving damaged must be made strictly within 7 days of the delivery date.
4. Unless proof of damage has been verified by a member of our customer service team, we cannot action a refund or replacement.
5. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified accordingly.

 

Please Note:

1. DSC-Cricket.com.au reserves the right to refuse any excessive and/or bad faith returns.
2. All Refunds / Replacements should be claimed within 14 days of receipt of the product.
3. All the Refunds / Replacement will be processed once the returns are received at our office.
4. All the products must be returned unused along with their original packaging, labels, and boxes. We also reserve the right to reject any return request if the product is not properly packed, opened or the box is ripped up from any side.
5. Products that are returned and that don't meet our policy will either be stored in the warehouse for you to collect, or you will be charged for the product to be shipped back to your registered address.